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Company Policy

You, the customer, are our number one priority, so we do everything we possibly can to make it easy for you to do business with us. If there should ever be a problem with your order, we will do everything we can to correct it. However, we have a few rules and regulations that we must live by, and they are as follows:

  • RETURNS: Special orders and pillows cannot be returned. All merchandise must be returned within 30 days. Returns must be shipped back to us. Original S&H is not refundable.
  • DAMAGE: All claims for DAMAGE must be made via e-mail within 15 days from receipt of merchandise. We reserve the right to inspect the merchandise before issuing any credit. Damaged items will be replaced at no cost to customer UNLESS,
    1. the damage is not noted on the shippers paperwork
    2. items are not returned within 30 days from ship date
  • SHORTAGE: All claims for SHORTAGE must be made via e-mail within 15 days from receipt of merchandise. If you are short, first check the packing slip and make sure that you received all the boxes listed.
    1. If you did not, first contact the carrier to see if they misplaced or lost a package.
    2. If you did, let us know.

** Please make sure that you go through everything before e-mailing us with any damage or shortage.

Refused Shipments

NEVER refuse a shipment. Orders may arrive in multiple shipments. Do not refuse any shipment, as that will complicate matters. If an order is refused, we will have to charge a return shipping fee on top of the original freight charge, plus the restock fee.

Shipping Methods

Typically, all orders ship via UPS. UPS may not require a signature and can leave packages at a residence, even if no one is home.

Different Billing/Shipping Addresses

To help combat credit card fraud, if the Ship To address on your order is different than the cardholders Bill To address, we must be able to verify either the Ship To address or the cardholders phone number with the credit card company

  • If we can verify the Ship To address, we'll process your order right away.
  • If we cannot verify the address, but are able to verify the phone number, we must call the cardholder on that number to verbally verify the ship to information with them.
  • If we are unable to verify either the Ship To address or the phone number, we will not be able to ship your order to that address. To continue with your order, you can either call your credit card company and set up the Ship To address as an alternate address, or have the order shipped to the Bill To address [we cannot ship to a P.O. Box or APO address].

Fees

Your credit card is charged upon Check Out. Your order should ship out within a couple of days, but could take longer if there is a problem, or if the product is out of stock.

Cancellations MUST be made in writing via e-mail: info@bargesupply.com.

  • Damaged items will be replaced with the exact same item at no cost to the customer.

Exceptions - special orders and pillows are not returnable.

Payment Methods

Checks must clear the bank before an order is shipped. This usually takes approx 5 to 7 business days.

Credit card orders are processed within 12 to 24 hours (workdays only).

We are not set up to take P.O.'s or C.O.D orders.

Prices

Although we do our very best to keep our website up-to-date, the prices listed on this web site are subject to change without notice. Also, we will not be held liable for any incorrect information or typographical errors contained herein. All prices at www.BargeSupply.com are in US dollars.

Shipping Times

Although most orders are usually shipped within a couple of days, we make no guarantees as regard to shipping times and/or arrival dates. If your order should arrive damaged, make sure that you sign for it as damaged. Do not refuse any shipment as this will cause delays in getting a resolution.